Below are some of the most common questions we get from clients before booking a clean.
We service Melbourne and surrounds. See our service areas page for the suburbs we cover.
Yes. Our cleaners are police checked and vetted before they work in homes or workplaces. We also maintain appropriate insurance for our operations.
We offer house cleaning, commercial cleaning, vacate cleaning, NDIS cleaning, medical clinic cleaning and recurring general cleaning.
Yes. We always bring our own professional cleaning products and equipment to every visit. You do not need to supply anything unless you prefer we use your products.
No. Many clients provide access instructions so we can clean while they are out.
You can contact us through the website, phone or email with details about your property and service type.
Yes, we offer free quotes before you commit to a booking.
Pricing depends on property size, condition, service type, frequency and extra tasks requested.
Yes. We offer weekly, fortnightly and monthly recurring cleaning services.
Yes. once off cleans are available for homes, businesses and special situations.
A standard clean usually includes bathrooms, kitchen surfaces, sinks, toilets, showers, dusting, vacuuming and mopping.
Yes. Deep cleans are available for first time cleans, heavy buildup or neglected areas.
These are usually additional tasks unless included in a vacate or deep clean package.
Yes. We provide vacate cleaning for tenants, landlords and property managers.
Yes. We offer NDIS related cleaning support depending on the participant's needs.
Yes. We provide commercial cleaning for offices and workplaces that need regular upkeep.
Yes. We offer medical clinic cleaning with attention to hygiene and consistency.
Cleaning time depends on the size and condition of the property and the service booked.
Yes. Let us know your priority areas before the appointment so we can plan properly.
That is usually fine. Please let us know ahead of time so we can work around pets safely.
If there is an issue, contact us as soon as possible so we can review it and resolve it fairly.
We aim to deliver consistent quality every time. If you have a concern, reach out quickly so we can address it. See our satisfaction guarantee.
Payment terms vary by service type. We confirm payment method and timing before the booking is finalised.
Please contact us as early as possible and we will do our best to move your booking. If you are already onboarded, you can also reschedule through our client portal.
Yes. Once you are onboarded, you can use our client portal to cancel or reschedule cleans, message our team, send feedback or a complaint, request extras, view invoices, and approve quotes. You can preview the portal here (full login access is provided after you are set up).
Yes. Recurring clients can often secure preferred time slots depending on availability.
Booking earlier gives you a better chance of securing your preferred date and time.